Shipping Policy

Thank you for shopping with Carnac Moto. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed Monday through Friday (excluding weekends and public holidays).
  • Most orders are processed within 1–3 business days after payment has been successfully received.
  • During peak seasons, holidays, or promotional events, processing times may be slightly longer.
  • Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Estimated Delivery Times

Delivery times are estimates and may vary depending on your location.

Destination Estimated Delivery
United Kingdom 2–5 Business Days
Europe 4–8 Business Days
United States 5–10 Business Days
Canada 5–10 Business Days
Australia & New Zealand 7–12 Business Days
Rest of the World 7–15 Business Days

Please note that customs clearance or courier delays may occasionally extend delivery times.

Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery destination
  • Order weight
  • Shipping method selected

Any available free shipping promotions will be clearly displayed during checkout.

Order Tracking

As soon as your order is dispatched, you'll receive an email containing your tracking number. Please allow up to 24–48 hours for tracking information to become active after shipment.

International Shipping

We proudly ship to customers worldwide. International orders may be subject to:

  • Customs duties
  • Import taxes
  • VAT or GST
  • Other local government fees

These charges are determined by your country's customs authorities and are the responsibility of the customer.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order. Carnac Moto is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer. If you notice an error, please contact us immediately. We will do our best to update your address before your order ships.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery time, please contact our customer support team. We will work with the shipping carrier to investigate the shipment and keep you informed throughout the process.

Damaged Packages

If your package arrives visibly damaged:

  • Take clear photos of the package before opening it.
  • Photograph the damaged product.
  • Contact us within 48 hours of delivery.

Our support team will review your case and assist with a replacement or other appropriate resolution.

Split Shipments

In some cases, orders containing multiple items may be shipped separately to ensure faster delivery. If this happens, you will receive separate tracking information for each shipment where applicable.

Shipping Restrictions

Some products may not be available for delivery to certain countries due to local laws, customs regulations, or courier restrictions. If we are unable to ship to your location, we will contact you as soon as possible.

Delivery Responsibility

Once your order has been delivered to the shipping address provided and marked as delivered by the carrier, responsibility for the package transfers to the customer. If you believe your package has been lost after delivery, please contact the shipping carrier first, then reach out to our support team for assistance.

Contact Us

If you have any questions regarding shipping, delivery, or tracking your order, please contact our customer support team through our Contact Us page. We're always happy to help and will do our best to ensure your order reaches you safely and on time.