Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, your item must be:

• Unused and unworn
• In its original condition
• Returned with all original tags and packaging
• Free from stains, odors, pet hair, or damage
• Accompanied by proof of purchase or your order number

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Custom or personalized products
• Items customized with names, logos, or artwork
• Gift cards
• Clearance or final sale items (where applicable)

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Please include:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the shipping packaging (if applicable)

We will review your claim and arrange a replacement or refund if approved.

How to Start a Return

To request a return:

1. Contact our customer support team through our Contact Us page.
2. Include your order number and reason for the return.
3. Wait for return authorization before sending your item.
4. Securely package the item and ship it to the return address provided.

Returns sent without authorization may be refused.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome. If your return is approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are:

• Defective
• Damaged
• Incorrectly shipped

If you need a different size or color, please contact us before placing a new order. We will do our best to assist, subject to stock availability.

Return Shipping

If the return is due to:

Our error (wrong item, damaged, or defective product):

• Carnac Moto will cover the return shipping costs where applicable.

Customer preference (size, color, change of mind, etc.):

• The customer is responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be cancelled only if they have not yet entered processing or shipping. If your order has already been dispatched, you'll need to follow the standard return process after delivery.

Customs & Import Fees

International customers are responsible for any customs duties, import taxes, or local fees charged by their country. These charges are non-refundable.

Motorcycle Safety Products

Our riding apparel is designed to provide additional protection while riding but cannot guarantee complete protection against injury. Normal wear, crash damage, misuse, or improper care are not covered under our Return or Warranty Policies.

Need Assistance?

If you have any questions about returns or refunds, please contact our customer support team through our Contact Us page. We're committed to providing excellent customer service and will be happy to assist you.