Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely by our payment providers)
• Order history

Device Information

We may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Time zone
• Pages viewed
• Referring website
• Website activity

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Deliver purchased products
• Provide customer support
• Send order confirmations and shipping updates
• Process payments securely
• Prevent fraud and unauthorized transactions
• Improve our website, products, and services
• Respond to your inquiries
• Comply with legal obligations

With your consent, we may also send promotional emails about new products, special offers, or company updates. You may unsubscribe at any time.

Payment Information

Payments are processed securely through trusted third-party payment providers. Carnac Moto does not store your full credit or debit card details on our servers.

Cookies

Our website uses cookies and similar technologies to:

• Keep your shopping cart active
• Remember your preferences
• Improve website performance
• Analyze website traffic
• Provide a better shopping experience

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Sharing Your Information

We do not sell your personal information. We may share your information only with trusted service providers that help us operate our business, including:

• Payment processors
• Shipping and delivery partners
• Website hosting providers
• Customer support providers
• Marketing and analytics services

These providers only receive the information necessary to perform their services.

Data Security

We use commercially reasonable security measures to help protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Meet legal, tax, and accounting requirements
• Resolve disputes
• Enforce our agreements

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Object to certain processing activities
• Request a copy of your data where applicable

To exercise these rights, please contact us using the contact details provided on our website.

Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The updated version will be posted on this page with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our Contact Us page. We are committed to protecting your privacy and handling your information responsibly.